Last updated: August 29, 2026
Terms of Service
Purpose of the service
NeverMiss is an assistance service that helps identify and organize important messages, follow-ups, deadlines, commitments and actions from connected sources. These Terms govern your use of the service. The service is operated by Théo Soubra-Belay. You can contact him at theo.soubrabelay@nevermiss-ai.online.
Account and responsibilities
You must provide accurate information, protect your credentials and use NeverMiss in accordance with applicable law and third-party rights. You are responsible for the external accounts you connect and the people with whom you share a task. You must not attempt to access another user's data, bypass security controls, disrupt the service or use it for unlawful purposes.
Gmail, Outlook and WhatsApp connectors
NeverMiss accesses only connectors that you authorize. Gmail uses read-only access through gmail.readonly together with openid and email. Offline access enables authorized continuous processing. NeverMiss may analyze necessary messages and threads, but cannot send, modify or delete your emails. Outlook also operates in read-only mode to analyze the necessary profile, emails and context. NeverMiss does not write to the Outlook mailbox. WhatsApp lets you associate a number and send messages to the NeverMiss flow to create tasks. This number is not a support channel.
Artificial intelligence and derived data
Necessary content may be analyzed by Mistral AI to produce tasks, summaries, deadlines, priorities, statuses and other useful signals. Zero Data Retention is active for the NeverMiss organization on compatible stateless APIs used by the service, including Chat Completions. Training and Labs are disabled. AI is probabilistic. NeverMiss does not guarantee that every message, commitment or action will be detected, classified or interpreted correctly. You remain responsible for checking important information and decisions based on the service.
Collaboration and sharing
A task may be shared with authorized members. Its summary, deadline, priority, status, notes and collaborative activity may then be visible according to the assigned role. Private source messages, tokens and connections are not shared. Invitation links are valid for 14 days and may be revoked. A shared task or note that remains useful may remain after a member leaves or deletes an account, with that member's identity dissociated.
Disconnection and revocation
You can disconnect Gmail, Outlook or WhatsApp from NeverMiss and revoke access directly with the relevant provider. Disconnection stops new reads and removes the corresponding connection, tokens and private references from NeverMiss. A task is considered used after an explicit action: editing, completing, archiving, adding a note, changing membership or sharing. Simply generating or viewing a task is not enough. A used task may remain without its source message. Reconnecting starts a new cycle and does not restore private sources that were already deleted.
Account deletion
Deletion is irreversible and starts immediately after confirmation. Some technical operations may continue until completion. NeverMiss normally aims to complete deletion within 24 hours, but this is not an absolute guarantee. Any request still open after 24 hours receives priority follow-up until resolved. New writes are blocked, private data and private tasks are deleted, and connector access is removed or revoked where technically possible. Collaborative items still useful to other members may remain with the author dissociated. A new registration creates an empty account and does not restore deleted data.
Service availability and evolution
NeverMiss evolves and may add, change, suspend or remove features. The service may be temporarily unavailable because of maintenance, incidents or third-party dependencies. NeverMiss does not guarantee uninterrupted availability. Connected providers remain responsible for their own services, content and policies.
Service limitations
NeverMiss is an assistance tool and does not replace your judgment, organization or review of messages and deadlines. To the extent permitted by law, NeverMiss does not guarantee the accuracy, completeness or reliability of detections and is not responsible for a decision made solely on the basis of an automated result.
Privacy
The Privacy Policy explains the categories of data processed, purposes, providers, retention periods, deletion and your rights. It forms part of the information applicable to your use of NeverMiss and should be read with these Terms.
Changes to legal documents
NeverMiss may update these Terms and its Privacy Policy to reflect the service or applicable requirements. Material changes will receive appropriate notice. Where law or the nature of a change requires renewed acceptance, NeverMiss will request it explicitly before applying the change. Continued use alone does not replace separate consent or acceptance where either is required.
Contact
For questions about these Terms, contact Théo Soubra-Belay at theo.soubrabelay@nevermiss-ai.online.